GOFRANCK & GOSOAKY are looking for a Customer Support
Vereiste ervaring
Starter
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
GOFRANCK / GOSOAKY
The HOUSE OF GO consists of the brands GOSOAKY and GOFRANCK, both specializing in creating what we like to call ‘OUTERPROOFS’, intelligent outerwear created to make life on the go easier.
GOFRANCK & GOSOAKY are looking for a Customer Support
The HOUSE OF GO consists of the brands GOSOAKY and GOFRANCK, both specializing in creating what we like to call ‘OUTERPROOFS’, intelligent outerwear created to make life on the go easier.
We create multifunctional products that adapt to a modern lifestyle and enjoy developing smart materials to keep you prepared for sudden weather changes. We’re always open to fresh ideas and believe in having a good time while creating. A positive mindset is highly valued here. ;-)
About the job
As a Customer Support Representative, you will be an essential part of our small but rapidly growing company. Your role will focus on delivering excellent customer service and ensuring our customers have a positive experience with our brand. You will interact with customers, solve problems, and provide them with the information they need. This internship will provide you with hands-on experience in customer relations and help you develop essential communication skills in a real-world environment.
Your Responsibilities:
- Respond to customer inquiries via email, phone, and social media in a timely and professional manner.
- Assist customers with product information, order status, returns, and other inquiries.
- Work closely with the sales and logistics teams to resolve any customer issues quickly and efficiently.
- Maintain and update the customer service database with relevant information and track communication.
- Provide feedback to the team based on customer interactions to help improve products and services.
- Participate in the creation of FAQ documents and customer support guides.
- Help in identifying common customer issues and suggesting improvements to the overall customer service process.
Dit is wie je bent
- Currently pursuing or recently completed a degree in Business, Communications, or a related field.
- Strong interest in customer service and a passion for helping others.
- Excellent communication skills, both written and verbal, in Dutch and English.
- Ability to stay calm under pressure and handle customer issues with empathy and professionalism.
- Basic knowledge of customer support software is a plus.
- Highly organized with great attention to detail.
- Capable of working independently, with the ability to manage multiple tasks and prioritize effectively.
- A team player who is eager to learn and contribute to a positive work environment.
- Must be based in the Netherlands.
Dit is wat je krijgt
- A hands-on 4,5 month long substitute job where you can gain valuable experience in customer support and communication.
- An opportunity to work in a creative and supportive environment within a small, dynamic team.
- The chance to directly impact customer satisfaction and learn from real interactions.
- A fun, positive, and flexible work atmosphere where your ideas and feedback are valued.
Work Talks
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