Polarsteps is looking for a Community & Support Specialist!
Vereiste ervaring
Starter
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
32/40 uur per week
Salarisindicatie
Nader te bepalen
Polarsteps
We're an Amsterdam-based team of 25 (and counting) with 10+ nationalities amongst us! A varied bunch of
Polarsteps is looking for a Community & Support Specialist!
We're an Amsterdam-based team of 23 (and counting) with 10+ nationalities amongst us – a varied bunch of “Citizens of The World” with a range of cool skills and hundreds of thousands of kilometers under our travel belts. We also have something important in common (other than our very well-worn passports): We want to change the way people travel. And that's exactly what we're doing, with the travel app to plan, track, and remember trips in a smart and beautiful way. Polarsteps has over 3 million users already, but, for us, this is just the start. You see, there are amazing new features on our roadmap, and we need even more talented & ambitious people to help us on our journey. So, are you ready for your next adventure?
About the job
Community & Support at Polarsteps If you haven't seen our app yet, go ahead and check it out, you'll see that we care (a lot) about providing our users with a top-notch experience every step of the way — whether it is helping them to map out their upcoming adventure, troubleshooting whilst on the road or offering tips and trips when they are back and creating their Travel Book. For a Community & Support Specialist, this creates a rich and varied day-to-day. As a support team we
- Are dedicated to our community of users
- Lean on our experience as explorers to know what our travelers need
- Like to do good and have fun while doing it
- Remain, human, speaking like ourselves (and not partaking in robot talk!) in order to create genuine relationships with our community.
Your role
- Together with the rest of the Community & Support team, you will manage user questions and feedback on a daily basis, helping with queries about both the app and our Travel Books (mainly via email).
- You will also build a trusting relationship with our communities across all social platforms and app stores by offering a helping hand when needed.
- You will pinpoint, investigate, and escalate (when necessary) the issues our users report to us.
- Internally, you will be the voice of our users —communicating their feedback to our development team.
Dit is wie je bent
You will be valued for
- 1+ years of experience in a customer-facing role.
- Having excellent writing skills in Dutch & English (with bonus points if you have also mastered another language such as French, or German since our community of users is from all over the world!).
- Having great communication and interpersonal skills.
- Being proactive, solution-oriented, and a fast learner.
- Being tech-savvy.
Please note:
- We are, of course, mainly working from home right now — but once things are back to normal, we'll look to combine busy days in our Amsterdam office with the possibility to work from home a few days each week. Since we will want to see our lovely team's faces in the office most of the time, we are only accepting candidates who live within a reasonable traveling distance of Amsterdam.
- We do not offer relocation or visa sponsorship for this position.
Dit is wat je krijgt
What's in for you
- Travel, family time, relaxing in your garden – whatever you need to recharge your batteries – you'll have 28 days of vacay for all your adventures & desires.
- Keen to switch up your zoom background? Feel free to work from another country (for up to 5 weeks a year).
- Keep learning and growing with a personal development budget.
- Save towards your future with a pension plan.
- Get to know the rest of your team with quality time together — whether it is during our daily team lunch, Friday drinks (aka Pollo Pollo's) or our legendary road trips and hackathons — team Polarsteps is a happy lot that are always up for an adventure.
- Love biking? Or do you prefer public transport? Either way, our office in downtown Amsterdam is easy to get to, and we will cover your travel costs!
- Have all your travel memories turned into beautiful Travel Books – for free :)
- Oh, and yes, that free flight to a random location that you've heard about? It's true. Try it out and give our Teleporter a spin here.
At Polarsteps we believe the best products are built by people as diverse as the travelers using our apps. That's why we specifically encourage people underrepresented in the tech industry to apply.
Work Talks
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