Join our team of well-being guides at Renessence

MAIN RESPONSIBILITIES: Your daily responsibilities include, but are not limited to: Welcoming our guests and members. Through your enthusiasm, warmth, professionalism & knowledge everybody instantly feels at ease, safe and ready to undo, recharge and renew. As the main point of contact for our guests, you are responsible for keeping track of their preferences & total health needs, updating their profiles, and communicating any necessary updates or questions to your fellow well-being guides, doctors, health experts and manager. You occasionally prepare energizing foods, juices, matcha lattes and specialty coffees. You are responsible for registering new members and helping customers book their treatments & guide them in choosing the right treatment for them. You will show members to the right treatment spaces, operate & clean equipment and ensure that every guest has what they need to optimize and personalize their experience at Renessence. You are to have a detailed knowledge of our treatments, services, products, classes and pricing as well as the various memberships we offer, and you will receive in-depth training on these subjects. You have an eye for detail and are expected to maintain the aesthetic and atmosphere of the space. You will ensure that all the spaces look in perfect shape, are clean and tidy in accordance with the Renessence guidelines at all times. Contribute to the team’s overall sales targets by encouraging guests to return through treatment recommendations and signing them up to become members. You will be responsible for excellent phone and email contact with our guests and report any complaints, suggestions & customer demands to the operations manager after having solved them yourself first. We are always looking to optimize and improve how we can be of greater service and stay at the forefront of total well-being. You will assist your manager, assistant manager, therapists, teachers and other Renessence team members with daily tasks, projects, checklists, inventory, supplies and stock counts. When necessary, you will assist your manager in the training of new team members. You will ensure the highest guest confidentiality, including medical details and all information provided in confidence by our members You are encouraged to share any personal ideas, thoughts and suggestions that can lead to the overall improvement of the customer journey at Renessence – we value the input and opinion of our team, and we are always looking to improve, develop and cultivate. COMPETENCES & QUALIFICATIONS: You have had previous experience for several years in a (para)medical facility, spa, health, hotel or sports retail location. You don’t have a nine to five mentality and are available to work early mornings, evenings and weekends where necessary. You are a natural problem-solver, solution driven, people person, health and well-being enthusiast. You are highly service oriented, sociable with a helpful nature. You are solution oriented, are always scanning the space and pick up on details that need taken care of or that need tending to. You are confident, conscious, aware, curious, adaptive, and flexible. You feel very comfortable advising all kinds of guests on their well-being journey. You are a great listener and possess inner wisdom. You have an interest in plant-based & healing foods and are happy to multitask between host duties and helping out at our Recharge café. It is preferred that you have had barista training but not a must.