Vereiste ervaring
Starter
Opleidingsniveau
MBO
Standplaats
Amsterdam
Aantal uur / periode
40 uur per week
Salarisindicatie
Nader te bepalen
TicketSwap
Op TicketSwap koop en verkoop je veilig, makkelijk en eerlijk tickets voor concerten, festivals, sportwedstrijden, theater en dagjes weg.
TicketSwap zoekt Aftercare Heroes!
TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more! We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world. We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.
About the job
What will you be doing?
- Investigate why a customer couldn't enter the event;
- Act as a mediator between the seller and the buyer;
- Work on smart templates to improve the workflow;
- Process feedback on problematic tickets;
- Monitor the overall quality of work based on data and customer surveys;
- Deliver ideas that improve the user experience and flow;
- Take our customer support to the next level;
- Delivering happiness & fair solutions! 🙌
Dit is wie je bent
Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:
- Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
- Your Dutch and English skills (both written and verbally) are through the roof;
- It's a big advantage if you master any additional languages;
- Interested in the event industry;
- Representative and friendly;
- Not afraid of Friday after work drinks, lasers and smoke machines! 😂
Dit is wat je krijgt
TicketSwap Perks & Benefits: At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.
- Diverse team with 20+ nationalities;
- Healthy lunch & snacks everyday;
- Macbook and a 27'' monitor;
- 25 paid holidays a year;
- Friday drinks at the office;
- Pension plan, fully paid by us.
Work Talks
Wil je een stap vooruit zetten in je carrière? Ben je op zoek naar meer dan alleen reguliere coaching? Bij ons, Vacature Via, kun je dan in gesprek met 1 van onze experts.
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